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Concierge

We take meticulous care in authenticating every item that we source, sell and deliver securely to our customers.

Luxury skeleton watch back

Authenticity Guarantee
We take meticulous care in authenticating every item that we source to ensure that it is in perfect working order. As part of our authenticity guarantee, our deeply knowledgeable and experienced evaluations team undertake a 50-point evaluation to ensure provenance and 100% authenticity. We do not sell replica watches. All pieces sold come with a 2 year Elita Limited Warranty. The Elita Limited Warranty is comparable to any manufacturer’s warranty with the exception of where the service will be performed.

Lady wearing an Audemars Piguet Royal Oak Watch

Money-Back Guarantee
Acquiring a luxury artefact or piece is often the fulfilment of a long-held dream. As such, we provide our clients with a commensurate level of care. This means, in the unforeseen and unfortunate event of a piece arriving damaged or in any condition other than what was stated, the purchaser will be eligible for a full refund. For more information on our refund and returns policy, please click here.

Horologist working on a luxury watch

Insured Shipments
Elita partners with an extensive group of trusted couriers and logistics professionals in order to provide the most secure carriage of goods around the globe. Following the final payment, your piece will be prepared within the suitable crate/box prior to dispatch. Please note that all items are fully insured and tracked ensuring a safe chain of custody between our showroom and your desired shipping destination. As part of the dispatch process you will receive all necessary documentation in order to track the progress of your shipment.

Young couple with diamond jewellery and luxury watch

Support Team
Our dedicated client support team operates around the clock to service the needs of our clients in a variety of different time zones. Should you have any questions about an acquisition or consignment they are always available to assist.

Man in glasses wearing a Patek Philippe Aquanaut watch

Escrow Service
The Elita escrow service allows clients to secure a piece prior to making full payment. Our client service team will work with you to secure a deposit for your order while all final product and logistical details are being confirmed. For more information on our refund and returns policy, please click here.

Hand holding an Audemars Piguet Royal Oak watch

Arrival & After Care
Subject to the availability of your desired piece and the final shipping destination, you can expect delivery of your shipment to take between 14-21 days from dispatch. Your nominated service agent will keep you informed throughout the process and ensure that they speak to you about the best after care and servicing regime for your piece.

For more information on our authenticity guarantee, please contact our customer support team.

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