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We take meticulous care to ensure that all pieces presented on our platform are in perfect working order prior to presentation and sale.

MAKE A WARRANTY CLAIM

THINGS • TO • KNOW

Rolex Oyster Perpetual Datejust watch

Elita Limited Warranty
All pieces sold via our platform come with a 2 year Elita Limited Warranty. The Elita Limited Warranty is comparable to any manufacturer’s warranty with the exception of where the service will be performed. For further information on the Elita Limited Warranty, please contact our customer support team at contact@elitacollection.com

Man's wrist wearing a Rolex Sky-Dweller watch

Turnaround times
Subject to the nature of the warranty claim, service repairs typically require between four to six weeks to assess, repair and return to our client. Upon submission of your warranty claim one of our customer support team will contact you within 24 hours to discuss next steps and anticipated turnaround times.

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Returns
While we endeavour to conduct meticulous due diligence and implement rigorous handling processes around the procurement and transit of each and every item there is the rare occasion when a piece arrives damaged or a condition other than what was stated. In these instances, we will ask that you contact our contact our customer support team at contact@elitacollection.com to discuss collection of the piece and next steps.

The following frequently asked questions have been convened to assist with acquiring a piece for your collection. Please contact our customer service team should you have a specific question regarding our collection.

CONTACT

Q: How do I submit a warranty claim?

Please click on the 'make a warranty claim' button presented on this page and complete the two-step form provided.

Q: What happens after I submit the form?

Following the successful submission of the form, your information will be sent to our warranty claims team who will assess your claim.

Q: Will I be provided with a reference number?

Yes, upon successful submission of the claim form, you will be provided with a reference number on the confirmation screen. Please take note of that reference number so that you can quote it moving forward.

Q: How long does a claim take to assess?

Typically, a warranty claim will take 5 working days to assess. If you have any questions during this time, please feel to reach out to our custom-er support team at contact@elitacollection.com

Q: Will you arrange collection of my piece?

Yes, our customer support team will arrange the safe collection and transport of your piece once your warranty claim is approved.

Q: Will I have to pay for shipping to return my piece?

No. You will not bear any additional costs to return your piece as part of your warranty claim.

Q: Will my piece be insured in transit?

Yes, your piece will be fully insured in transit and when in the custody of our customer support team.

Q: How should I repack my piece?

Once your warranty claim is received by our claims team, they will be in touch to discuss the return of your piece. Please note that your item must be returned in an identical condition to that in which it or they were received by you, defining this condition as; new, unworn, unaltered; displayed in its original packaging and with all supporting documentation and evidence of purchase. Should you have any questions or concerns regarding the return of your piece please contact our customer support team at contact@elitacollection.com and prior to lodging your claim.

Q: Will I need to provide proof of purchase?

Yes. As party of submitting a warranty claim through our website you will need to provide a copy of proof of purchase (Tax invoice) as a PDF or .jpg. Please have this information ready prior to starting the form.

Q: What if I don't have proof of purchase?

If you are unable to locate your tax invoice or proof of purchase, please contact our customer support team at contact@elitacollection.com and prior to lodging your claim.