Please click on the 'make a warranty claim' button presented on this page and complete the two-step form provided.
Following the successful submission of the form, your information will be sent to our warranty claims team who will assess your claim.
Yes, upon successful submission of the claim form, you will be provided with a reference number on the confirmation screen. Please take note of that reference number so that you can quote it moving forward.
Typically, a warranty claim will take 5 working days to assess. If you have any questions during this time, please feel to reach out to our custom-er support team at firstname.lastname@example.org
Yes, our customer support team will arrange the safe collection and transport of your piece once your warranty claim is approved.
No. You will not bear any additional costs to return your piece as part of your warranty claim.
Yes, your piece will be fully insured in transit and when in the custody of our customer support team.
Once your warranty claim is received by our claims team, they will be in touch to discuss the return of your piece. Please note that your item must be returned in an identical condition to that in which it or they were received by you, defining this condition as; new, unworn, unaltered; displayed in its original packaging and with all supporting documentation and evidence of purchase. Should you have any questions or concerns regarding the return of your piece please contact our customer support team at email@example.com and prior to lodging your claim.
Yes. As party of submitting a warranty claim through our website you will need to provide a copy of proof of purchase (Tax invoice) as a PDF or .jpg. Please have this information ready prior to starting the form.
If you are unable to locate your tax invoice or proof of purchase, please contact our customer support team at firstname.lastname@example.org and prior to lodging your claim.